Why join us?
We're building Handoff: an AI agent for running a construction business on autopilot. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.
We are backed by $25M+ raised from Y Combinator, Sequoia, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.
Head of Sales & Customer Success at Handoff
You will build and lead a high-performing international team to drive revenue growth and customer retention. You will own the full customer lifecycle - from acquisition through onboarding, engagement, and renewal - ensuring a seamless, value-driven experience. You will play a key role in expanding our market presence while fostering long-term customer relationships and loyalty.
What you'll do
- Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.
- Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback.
- Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.
- Establish and lead a customer success team in Austin dedicated to executing a “land and expand” strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+.
- Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies.
- Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence.
- Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives
About You
- 7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.
- Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.
- Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention.
- Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations.
- Experience managing cross-regional teams with excellent interpersonal and communication skills.
- Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement.
- Exceptional strategic thinking, adaptability, and resilience in dynamic environments.
- Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.
What we offer
- Competitive Salary + Equity
- Unlimited Paid Time Off (PTO)
- 401(k)
- Medical, Dental & Vision Insurance
- Life & Disability Insurance
- Flexible Spending Account (FSA)
- Dependent Care FSA (DC FSA)
- Relocation Allowance
- Top-Notch Equipment - Choose your laptop!
- Team Offsites Around the World – In 2024, we gathered in Poland, Mexico, and Florida - where to next?
If you are passionate about driving growth through strategic sales and building lasting customer relationships, and want to lead a team that values collaboration, accountability, and measurable impact - we’d love to hear from you!