Site Reliability Engineer (SRE)
Why join us?
Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work — backed by real-time cost data, intuitive design, and workflows that "speak contractor." With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we're becoming the trusted partner for the people who build our homes.
We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.
What you'll do
- Define and track our core reliability metrics and SLOs, report them to the company every week, and act when they slip.
- Make production observable in Datadog, so we catch problems before customers do.
- Cut alert noise and set clear escalation paths.
- Run incident response and on-call. You’ll carry the rotation and part of the job is making it sustainable.
- Lead root-cause analysis and see the fixes through.
- Remove bottlenecks across Kubernetes, our databases and heavy data workloads, and make sure backups and recovery are tested.
- Use AI to automate the work: alert triage, incident investigation, runbooks and routine operations.
- Keep improving through experiments: form a hypothesis, test it on a small slice, measure, and keep what works.
- Work with engineers so new services ship observable and resilient by default.
About You
- You’ve owned a production system under real load and can walk us through an incident you led and what changed afterwards.
- 3+ years in SRE, infrastructure or backend engineering.
- Strong experience running Kubernetes on AWS, with infrastructure as code. We use tools like Terraform, Flux and Helm.
- Hands-on with metrics, logs and traces. We use Datadog.
- You’ve operated relational databases in production: query performance, replication and backups.
- You use AI tools such as Claude and Codex every day to automate what you’d otherwise do twice.
- You back changes with data, and can tell us about one you rolled back because the numbers didn’t move.
- You’ve been on-call before, stay calm in an incident and write clearly about what happened.
- Startup experience is a must. Having been the first or only SRE is a strong plus.
What we offer
- 💸 Competitive salary in USD
- 💰 Attractive stock options
- 🌴 Unlimited PTO
- 🚛 Relocation allowance
- 👨💻 Top-notch equipment
- 🧳 Team offsites around the world!
JOIN US
Come Build With Us
At Handoff, we move fast, run experiments, and hold a high bar for excellence. If you're excited to solve hard problems and do some of the best work of your life, we'd love to hear from you.
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Site Reliability Engineer (SRE)